Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
Curriculum
Customer Service
Available in
days
days
after you enroll
- 01 Introduction
- 02 Who We Are and What We Do
- 03 Establishing Your Attitude
- 04 Identifying and Addressing Customer Needs
- 05 Generating Return Business
- 06 In-Person Customer Service
- 07 Giving Customer Service over the Phone
- 08 Providing Electronic Customer Service
- 09 Recovering Difficult Customers
- 10 Understanding When to Escalate
- 11 Ten Things You Can Do to WOW Customers Every Time
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