Autoplay
Autocomplete
Previous Lesson
Complete and Continue
Customer Service
Customer Service
01 Introduction
02 Who We Are and What We Do
03 Establishing Your Attitude
04 Identifying and Addressing Customer Needs
05 Generating Return Business
06 In-Person Customer Service
07 Giving Customer Service over the Phone
08 Providing Electronic Customer Service
09 Recovering Difficult Customers
10 Understanding When to Escalate
11 Ten Things You Can Do to WOW Customers Every Time
02 Who We Are and What We Do
Complete and Continue